Privacy Policy

1. Overview

KineticAd (“we”, “us”, “our”) provides a SaaS platform that monitors Meta and TikTok advertising creatives for performance fatigue. This Privacy Policy describes how we collect, use, store, and share information when you use our service at getkineticad.com.

By creating an account or using the service, you agree to the practices described in this policy.

2. Information We Collect

Account information

Your email address and encrypted password when you sign up.

Meta Ads data

When you connect a Meta Ads account, we request read-only access to your ad account performance data via the Meta Marketing API. This includes creative-level metrics such as impressions, clicks, spend, CTR, and frequency. We do not have the ability to create, edit, pause, or delete your ads. We store this data to power fatigue detection and historical reporting within the service.

TikTok Ads data

When you connect a TikTok Ads account, we request read-only access via the TikTok Business API. This includes creative-level metrics such as impressions, clicks, spend, CTR, and engagement rates at the ad level. We do not have the ability to create, edit, pause, or delete your TikTok ads or campaigns. We store this data solely to power fatigue detection and historical reporting within the service. Your TikTok advertiser access token is stored encrypted and used exclusively to retrieve performance data on your behalf.

Usage data

Standard server logs including pages visited, timestamps, and browser/device type. This is used to maintain and improve the service.

Payment data

Billing is handled by Stripe. We do not store your credit card number, CVV, or full payment details. We store a Stripe customer ID to manage your subscription.

3. How We Use Your Information

• To provide, operate, and improve the service
• To detect creative fatigue and generate alerts
• To send transactional emails (alert notifications, billing receipts)
• To manage your subscription and process payments
• To respond to support requests

We do not sell your data to third parties. We do not use your Meta or TikTok Ads data for any purpose other than providing the service to you.

4. Third-Party Services

We use the following third-party providers to operate the service:

• Supabase — database and authentication (data stored in US-East region)
• Stripe — payment processing (governed by Stripe's privacy policy)
• Resend — transactional email delivery
• Railway — backend hosting
• Vercel — frontend hosting
• Meta Platforms — Marketing API data source
• TikTok / ByteDance — TikTok Business API data source

Each provider has their own privacy practices. We recommend reviewing their respective policies.

5. Meta Platform Data

Our access to your Meta Ads data is governed by the Meta Platform Terms and our approved use case. We access only the data necessary to provide the fatigue detection service. We do not share your Meta Ads data with other users or third parties outside of the service providers listed above. You may revoke our access to your Meta account at any time through your Meta Business Settings.

6. TikTok Platform Data

Our access to your TikTok Ads data is governed by the TikTok Business API Terms of Service and Developer Agreement. We access only the ad performance data required to operate the fatigue detection service. We do not share your TikTok Ads data with other users or third parties outside of the service providers listed above. You may revoke our access at any time through your TikTok Business Center settings or by disconnecting the account within the service.

TikTok access tokens expire after 365 days. We will notify you when a token is approaching expiration so you can reconnect without service interruption.

7. Data Retention

We retain your account data and ad metrics for as long as your account is active. If you cancel your subscription and close your account, we will delete your personal data and ad metrics within 30 days of your request. Anonymized, aggregate usage statistics may be retained indefinitely.

8. Security

We use industry-standard security practices including encrypted data storage, HTTPS-only connections, and access controls. No system is perfectly secure, but we take reasonable steps to protect your information from unauthorized access.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Revoke Meta or TikTok API access at any time
• Export your data upon request

To exercise any of these rights, email us at jake@getkineticad.com.

10. Changes to This Policy

We may update this policy as the service evolves. Material changes will be communicated via email. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

11. Contact

Questions about this policy? Email us at jake@getkineticad.com.